Privacy Policy

1. Who This Policy Covers

1.1 Website visitors and prospects. People who visit our website, use our online tools, submit forms, respond to our ads, or contact us.

1.2 Clients. Businesses that engage our Services, and the owners, employees, and representatives we work with.

1.3 People and property in Content. People who appear in video, photo, or audio Content we capture, and owners or occupants of properties that appear in it.

1.4 Our clients’ customers. People whose contact information a client provides to us so we can send review requests or other messages on the client’s behalf. For this information, we act as a service provider to our client, and the client decides how it is used. See Section 6.

1.5 Job applicants. People who apply to work with Net Sphere.

2. Information We Collect

2.1 Information you give us. This may include your name, email address, phone number, business name, service area, job site addresses, scheduling details, survey and form responses, communications with us, and information needed to access the accounts and platforms we manage. Job applicants may provide resumes, portfolios, and video introductions.

2.2 Information captured during production. Video, photographs, audio recordings, voices, likenesses, testimonials, and images of properties, including their exteriors, interiors, contents, and condition. Content may also reveal general location information.

2.3 Information from our clients. Names, phone numbers, email addresses, and job details of a client’s customers, provided so we can send messages on the client’s behalf.

2.4 Payment information. Payments are processed by third-party payment processors. We do not store full card or bank account numbers on our systems.

2.5 Information collected automatically. IP address, browser and device type, pages visited, referring websites, and similar data, collected through cookies, pixels (including the Meta Pixel), and analytics tools.

2.6 Information from third parties. Lead form submissions from advertising platforms, performance and audience insights from social media platforms we manage for clients, and publicly available business information.

2.7 Calls and meetings. We may record phone calls or video meetings for quality, training, and record-keeping. We will tell participants before recording, and Florida law requires the consent of all parties to record a call.

3. How We Use Information

We use information to:

• Provide, schedule, and deliver the Services, including filming, editing, publishing, advertising, and reputation management.
• Communicate with you about inquiries, accounts, shoots, projects, billing, and support.
• Send review requests and other messages on behalf of our clients, as they direct.
• Feature published Content in our portfolio and marketing, as described in our Terms and Conditions.
• Run and measure our own advertising and improve our website, tools, and Services.
• Evaluate job applicants.
• Process payments, prevent fraud, protect our rights, and comply with legal obligations.

4. How We Share Information

We do not sell personal information, and we do not share it with third parties for their own marketing. We share information only as follows:

• With our clients. Content and related information are shared with the client that engaged us, and Content is published on that client’s accounts.
• With service providers. We use providers that help us operate, including our CRM and messaging platform, social media and advertising platforms (Meta, Google, YouTube, TikTok), cloud storage, payment processors, video meeting tools, email and scheduling tools, and contracted video editors. They may use information only to provide services to us.
• Through publication. Content published to social media and other platforms is public and is also subject to those platforms’ own privacy policies.
• For legal reasons. When required by law, legal process, or government request, or to protect the rights, safety, and property of Net Sphere, our clients, or others.
• In a business transfer. In connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent or at your direction.

Mobile information. No mobile information, including phone numbers and text messaging opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with service providers that support our messaging, such as messaging platforms and carriers, is permitted only to deliver messages.

5. People and Property Shown in Content

5.1 How Content is made. We film at locations arranged by our clients, who are responsible under our Terms and Conditions for obtaining permission from the people who appear and from the owners and occupants of properties shown.

5.2 Our filming practices. We make reasonable efforts to avoid capturing house numbers, street signs, license plates, family photos, mail, documents, screens, and the faces or names of people who have not agreed to appear, and we will not intentionally state a property’s address in captions unless our client instructs us to. These are reasonable efforts, not guarantees.

5.3 Requesting removal. If you appear in Content we produced, or own or occupy a property shown in it, and you want it removed, email info@netspheresystems.com with a link to the Content and a short description of your request. We will remove the Content from Net Sphere’s own channels and portfolio and will promptly notify the client whose account published it, with our recommendation to remove it. Content on a client’s account is controlled by that client, and copies already downloaded or reshared by others are outside our control.

6. Information We Process for Our Clients

When a client provides us with its customers’ contact information, we process that information on the client’s behalf and under its instructions. The client is responsible for having the consent required to contact those customers. If you received a message sent on a client’s behalf and have questions about your information, please contact that business directly. We will assist our clients in responding to your request.

7. Text Messages and Email

7.1 Consent. If you provide your phone number through our website, forms, or Services and opt in, you agree to receive text messages from Net Sphere about scheduling, project updates, account matters, and review requests. Consent to receive text messages is not a condition of purchase.

• Message frequency varies based on your active projects.
• Message and data rates may apply.
• Reply STOP to any message to opt out at any time.
• Reply HELP for help, or email info@netspheresystems.com.
• Carriers are not liable for delayed or undelivered messages.

7.2 Email. You can unsubscribe from marketing emails using the link in any email. We may still send messages about your account or Services.

8. Cookies, Pixels, and Analytics

We use cookies, pixels, and similar technologies to operate our website, understand how visitors use it, and measure and improve our advertising, including through the Meta Pixel. You can control cookies through your browser settings and manage ad preferences through the advertising platforms’ settings. Our website does not currently respond to “Do Not Track” browser signals.

9. Processing Outside the United States

Some of our contractors, including video editors, are located outside the United States and may access Content and limited related information to perform their work. We require them to keep that information confidential and use it only to provide services to Net Sphere.

10. How Long We Keep Information

We keep information for as long as needed for the purposes in this Policy, including to provide Services, resolve disputes, and meet legal, tax, and accounting obligations. Raw footage and project files are generally deleted 90 days after capture, and remaining Content 30 days after a client’s Services end, as described in our Terms and Conditions. Content published on platforms remains there until it is removed by the account owner.

11. How We Protect Information

We use reasonable administrative, technical, and physical safeguards, including access controls and two-factor authentication where available. No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

12. Your Choices and Rights

You may ask us to:

• Tell you what personal information we hold about you and provide a copy.
• Correct inaccurate information.
• Delete your information, subject to legal and contractual retention requirements.
• Stop sending you marketing texts or emails.
• Stop using Content featuring you or your property in our portfolio.

To make a request, email info@netspheresystems.com. We may need to verify your identity before acting, and we will respond within a reasonable time and as required by applicable law. We will not discriminate against you for exercising these rights. If you live in a state that gives you additional privacy rights, we will honor them as required by law.

13. Children and Minors

Our website and Services are not directed to children, and we do not knowingly collect personal information online from children under 13. Minors may appear in Content only when our client has obtained consent from a parent or legal guardian. We make reasonable efforts not to identify minors by name. A parent or guardian may request removal of Content featuring their child by emailing info@netspheresystems.com.

14. Third-Party Platforms and Links

Our Services rely on third-party platforms, and our website may link to other sites. Their handling of information is governed by their own privacy policies, and we are not responsible for their practices.

15. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new Effective Date and, for material changes affecting active clients, notify them by email.