Privacy Policy

1. Information We Collect

When you interact with Net Sphere through our website, forms, or services, we may collect:

• Personal information you provide directly, including your name, email address, phone number, business name, and service area.
• Media and content captured during on site video production, including video footage, photographs, audio recordings, and testimonials of you, your team, and your customers.
• Usage data collected automatically, including IP address, browser type, device information, pages visited, and referring URLs through cookies and similar technologies.
• Communication records including emails, text messages, and form submissions exchanged between you and our team.

2. How We Use Your Information

We use the information we collect to:

• Deliver our services, including video production, content creation, social media management, paid advertising, reputation management, and sales funnel development.
• Respond to your inquiries and communicate with you about your account and projects.
• Publish and distribute content we create for you across platforms including Facebook, Instagram, TikTok, YouTube, and Google Business Profile.
• Manage and optimize paid advertising campaigns on your behalf through Meta and other platforms.
• Send SMS and email communications related to your account, scheduling, project updates, and review requests.
• Improve our website, services, and client experience.
• Comply with legal obligations.

Net Sphere does not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Content and Media Usage

When we produce video, photo, or audio content for your business, we may use that content in the following ways:

• Publishing to your social media accounts and platforms as part of our content distribution services.
• Featuring your content in our own portfolio, case studies, and marketing materials to showcase our work, unless you request otherwise in writing.

You retain ownership of the raw footage and final deliverables we create for your business. We retain the right to use published content in our portfolio unless you opt out by contacting us directly.

4. SMS Communications

By submitting your information through our website or services, you consent to receive SMS messages from Net Sphere for scheduling, project updates, account communications, and review requests.

• Message frequency varies based on your active projects.
• Message and data rates may apply.
• Reply STOP to any message to unsubscribe at any time.
• Reply HELP for support.
• Consent to receive SMS is not a condition of purchase.
• Your phone number will only be used by Net Sphere and will not be shared or sold to third parties.

5. Third Party Services

We use third party platforms to help deliver our services, including but not limited to:

• Meta (Facebook and Instagram) for content publishing and paid advertising.
• Google (YouTube and Google Business Profile) for content publishing and review management.
• TikTok for content publishing.
• Go High Level for CRM, communication, and form management.
• Website hosting and analytics providers.

These third parties process data according to their own privacy policies. We are not responsible for the privacy practices of these platforms and encourage you to review their policies directly.

6. Cookies and Tracking

Our website uses cookies and similar technologies to understand how visitors use our site and to improve your experience. You can manage cookie preferences through your browser settings. We may also use tracking pixels for advertising measurement on platforms like Meta.

7. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of SMS or email communications at any time.
• Request that we stop using your content in our portfolio materials.

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date at the top of this page. Your continued use of our website and services after any changes constitutes acceptance of the updated policy.